Why We Set Up as a CIC

If you are wondering why become a community interest company, the answer usually comes down to one thing: creating a business that delivers both commercial value and community benefit.

When we launched JigiWeb, we wanted to build more than a website business. We saw how many small businesses struggled with expensive websites, confusing digital advice, and limited access to practical support. At the same time, many people lacked opportunities to develop the digital skills that are becoming increasingly important in modern life and work.

Becoming a Community Interest Company (CIC) gave us a structure that allows us to build a sustainable business while supporting wider community goals. It reflects how we want to operate, what we want to contribute, and the kind of impact we want our work to have over time.

Why become a community interest company rather than a traditional business?

A Community Interest Company exists to benefit the wider community while operating as a business. According to the UK’s Office of the Regulator of Community Interest Companies, CICs use business activity to create community benefit rather than focus solely on private profit.

Unlike a standard limited company, a CIC has additional responsibilities that help keep it focused on its wider purpose.

For us, that purpose is simple. We want to help businesses succeed online while supporting digital education, training, and community development.

Many founders ask why become a community interest company. Often, it comes down to wanting your business to create value beyond profit alone.

A small group of people with their arms over each others shoulders. Photo by Helena Lopes.

What does being a CIC mean in practice?

A proper website as a sales tool does not rely on aggressive tactics. It works by Being a CIC influences how we think about growth, success, and impact.

Our commercial work allows us to deliver professional websites for startups, small businesses, and growing companies. At the same time, our CIC structure supports our long-term goal of helping more people access digital skills and opportunities.

This includes ambitions such as:

  • Digital skills training
  • Website and online business education
  • Community learning programmes
  • Support for startups and local businesses
  • Digital confidence and accessibility initiatives

The websites we build today help support those wider ambitions for the future. As part of our community mission, we are developing programmes focused on digital skills training, helping individuals and businesses build confidence with the tools and technology that increasingly shape modern work and business growth.

Why are more organisations looking to become a community interest company?

Trust is becoming increasingly important.

Customers are paying more attention to who they buy from, what businesses stand for, and how organisations contribute to society. People want transparency, authenticity, and evidence that businesses care about more than short-term profit.

At the same time, many communities face challenges around skills development, employability, and digital inclusion. Community-focused business models offer one way to tackle these challenges while remaining financially sustainable.

As a result, more founders are asking why become a community interest company and whether the model could help them align their business goals with a wider purpose.

How does our CIC status connect to websites?

Illustration showing the idea of how a website will look. Photo by Hal Gatewood.

A professional website can create opportunities that simply would not exist otherwise.

Many startups and small businesses struggle because they lack a credible online presence. If people cannot find you or trust you, growth becomes much harder.

That is why we created our simple fixed-price website package. We focus on clear communication, practical design, and content that helps businesses build trust.

Our CIC status follows the same principle. Remove barriers, keep things simple, and help people move forward with confidence.

What can businesses learn from becoming a community interest company?

One of the biggest lessons is that purpose and profitability do not have to compete with each other.

Many successful organisations grow because they solve real problems for real people. They communicate clearly, focus on delivering value, and build trust over time.

Some of the principles that guide both CICs and successful businesses include:

  • Solving genuine problems
  • Being transparent about services and pricing
  • Building trust through consistency
  • Focusing on long-term value
  • Making decisions that benefit customers

These principles are often more valuable than any marketing trend or growth hack.

Why should people support CICs?

People should support good organisations that create genuine value.

Being a CIC does not automatically make an organisation better. A CIC still needs to provide quality services, deliver on its promises, and operate professionally.

However, when a CIC combines strong services with meaningful community impact, customers have an opportunity to support something that creates wider benefits. The money spent does not simply disappear into a transaction. It helps contribute towards longer-term positive outcomes.

That is one reason why many people choose to support CICs and social enterprises when given the option.

So, why did we become a community interest company? Looking back, the answer is simple

Looking back, deciding why become a community interest company was not really a difficult question for us.

We wanted to build a business that helps small businesses succeed online while creating opportunities to support digital learning, education, and community development. The CIC model gave us a framework that supports both goals.

That belief shapes both the websites we build and the wider mission behind JigiWeb. We believe clear communication, genuine value, and helping people succeed will always matter more than complexity.

Basically, we wanted to show the love!

Many hands connected with a heart painted in the middle of the hands. Representing why become a community interest company. Photo by Tim Marshall.
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